1. Do you have a
return policy? Can I return my product after it has reached me?
Yes. FashionDil.com has a simple return policy under which
you can return a product received in a damaged or defective condition. In case
of categories like Apparel and Footwear, the return policy is also applicable
if the product does not fit you due to a size mismatch.
FashionDil.com has a 48 hours return policy which means that
you can request a return within 48 hours of receiving the product by you.
2. Are there specific
conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain
scenarios will NOT be accepted as given below:
for return is made after 48 hours of receiving the product by you
is used or is not in its original condition. The product should not be
are returned without its original packaging, freebies or accessories.
was damaged after use/opening.
damage due to malfunctioning of the product.
like innerwear, freebies, bullion, etc. do not qualify for replacement,
or refund (please refer to relevant FAQ in this regard for complete
consumable item which has been used or installed.
with tampered or missing serial number/IMEI number/UPC number.
manufacturer tag especially in case of apparel and footwear.
damage/defect which is not covered under the manufacturer's warranty.
3. How do I return
the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product,
you can request a return via email at support@fashionDil.com
or over phone at our 24x7 customer care number +91 9703316979
Alternatively, you can also submit a ticket in 'My Account'
section of your registered account at www.fashionDil.com.
Note: Replacement is subject to availability of stock with
our Business Partner. In case a replacement cannot be made by us, we will
initiate a full refund.
4. Do I need to
return the product in its original box/packaging?
Yes, it's important that the product is sent back in its
original packaging, original manufacturer tags, including the box,
manufacturer's packaging if any, and all other items originally included with
the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
of the product with a similar product (only if stocks are available with our
(only for Apparel and Footwear);
6. Can I return any
product purchased from FashionDil.com? Are there products that can't be
Yes. You can return any product except innerwear, lingerie,
vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes,
deodorants, fashion accessories, contraceptives, flowers, furniture, bullion,
precious jewellery, remote-controlled toys and their accessories and any
free/complimentary items received along with the main order.
7. Is there a time
frame within which I can return the purchased product for a return/replacement?
If you wish to return or exchange a product, you must
intimate FashionDil.com within 48 hours of receiving the product by you. As per
our returns policy category-wise details for return/refund are as follows:
and Footwear do not fit because of a size mismatch/issue.
Products and Toys (non remote-controlled), Healthy & Beauty, Home &
Kitchen, Apparel,Footwear, Books if they were defective and/or damaged when
received. Products cannot be returned if the reasonfor return is other than
"defective" or "damaged".
products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical),
Electronics and Appliances if found to be defective or damaged on arrival. The
products cannot be returned if the reason for return is other than "defective"
However, if any manufacturing defect or damage is reported
to us after 48 hours, we would need a DOA certificate/replacement certificate
from the respective Brand's authorized service centre to initiate the refund
process. Without the DOA certificate/replacement certificate we will not be
able to process the replacement or refund.
8. Do I need to send
the product or can it be collected from my address?
FashionDil.com has a smooth pick-up facility in most cases
and most cities. However, there can be a few exceptions to this depending upon
the shipping address and the nature of the product. To know whether pickup is
available from your shipping address, you can call our 24x7 customer care
number at +91 9703316979 or write to us at support@fashionDil.com.
In case we are unable to collect the returnable product from
your address, you will be required to courier the product to us. Please ensure
that the product is in original and unused condition, complete with the
original price tags, labels, original packing and invoice. Replacements are
subject to availability of stock with our Business Partner. In case a
replacement is not available, we will initiate full refund.
9. Will I have to pay
any charges for the returns?
We do not charge extra for returns and all
replacements/pickups by us are done free of cost.
10. Will you refund the courier charges if I send the
product back to you at my cost?
Yes, absolutely. You do not have to worry about the courier
charges at all. In case, you return the product via courier we advise you to
use a reputed courier company which allows online consignment tracking. We will
reimburse the courier freight charges @ 10% of your order value (with a minimum
of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier
freight charges, if applicable, will be paid through cheque in favour of the
'billing name' provided at the time of placing the order or by issuing a FashionDil.com
Gift Certificate/Voucher of the equivalent value. The courier charges will be
reimbursed only after receipt of the product by our business partner.
11. In case FashionDil.com can't collect the product that I
wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail at care@fashionDil.com.com
or phone to +91 9703316979, to confirm whether the product can be collected
from your address or not. Our customer care executive will tell you the address
where you have to send the courier, in case it can't be collected from your
address with us.